Some of our products are for pre-order. To do a pre-order, please click the pre-order button and proceed to checkout to get things moving. From here, our team will reach out to confirm your order details, advise the estimated delivery date and take care of the rest.

A pre-order is an advanced purchase made on an item that is scheduled to be shipped at a future date. It is a great way to secure an item without risking it being sold out after we list it online.


Please contact us at welcome@hoom.store for the current lead times as these vary through the course of the year. Each brand will have a different lead time due to different order cycles and transit times.

Occasionally a product will be sold out with the brands and so the shipping time may be extended. In such case, we will contact you immediately to discuss an alternate time and other options.


Payment will be split into two: a deposit of 50% to confirm the pre-order and the balance prior to dispatch.


As the items are specially ordered for you, let us know immediately if you wish to cancel and we will try and put through a cancellation if at all possible. Cancelations of orders are not permitted if the order has been placed with the brands.